Thread: If a store overcharged is that credit card fraud?

It's not credit card fraud even though the merchant behaved entirely unhonorably. You might be able to dispute the charge. I would try contacting the store one more time and saying you want your belt that you are owed. If they still refuse, you can say you will dispute the charge with your credit card company, which at the very least will create a headache for them.

The trouble is going to be the fact that you only are disputing a portion of your purchase (the missing belt). The cc company will probably offer you the option of disputing the whole amount and that's it. You might call and explain to them that your order was not completely fulfilled and see what you can do with that. The cc company should be willing to work with you.

As an aside, I was recently double charged at a convenience store. They charged me twice for the same item, about $8 each time. I disputed the charge with the cc company and they promptly credited it. They did write me a letter, however, and say that they were unable to recover the amount from the merchant, which was non-responsive.

Follow jeffysdad's advice. I would think if you went in the store and threw a fit in front of customers, they would cave in and give it to you. After all it's just a belt and if you give them a big enough headache about I would think they would cave.

disputed the charge with the cc company and they promptly credited it. They did write me a letter, however, and say that they were unable to recover the amount from the merchant, which was non-responsive.

From what I understand most credit cards will refund the customer's money if the amount is $25 and under, taking the hit even if the merchant is uncooperative. This is really unfair for the card companies because I feel the merchants should always be held financially accountable if they have done something wrong, whether the amount is $1 or $1,000.